-
Wanhong Group was founded in 2009, located in Wenzhou, known as the "hometown of machinery" in China. With over 15 years of experience in providing customized pouch packaging solutions for industries worldwide, including food, pharmaceuticals, daily chemicals, hardware, etc., Wanhong is a professional supplier of fully automatic pouch packing machines and vacuum packing machines for various materials. Our machines handle materials in different forms, such as beverages, juice, detergent, shampoo, paste, tomato sauce, mayonnaise, soup, and oil in liquid form; detergent powder, milk powder, flour, cocoa powder, coffee, and fertilizer in powder form; and snacks, nuts, dried fruits, cookies, chips, candy, chocolate, grains, pickles, noodles, coffee beans, medicine, hardware, pet food, frozen food, seafood, meat products, and cooked food in granule form.
Wanhong Group is committed to providing the best service to customers worldwide. We have over 30 experienced after-sales technicians and have set up local service points in countries such as Uzbekistan and Nigeria. We ensure a quick response to customer requests for spare parts and technical support within 24 hours. Additionally, we offer comprehensive after-sales service, including spare parts supply and technical support. In addition to ensuring smooth machine operation, we also provide upgrades and additional features. We warmly welcome distributors, partners, and agents from around the world to join our team and grow together!
- Spare Parts Supply
Within the warranty period, we offer free replacement for any parts damaged due to manufacturing defects. After the warranty expires, we will arrange prompt shipment once we receive your purchase order for the required components. For customers in countries where our local service offices are located, such as Indonesia and Russia, the delivery time from order placement to receipt will typically take 4 days. For parts shipped directly from China, we select the fastest express shipping available to ensure that you will receive your spare parts in about 1 week. - Troubleshooting Assistance
For every customer, we create a dedicated WeChat or WhatsApp group that includes our experienced engineers and translators to ensure timely communication and problem resolution. We provide comprehensive support through various channels, including remote troubleshooting, online meetings, instructional videos for debugging guidance, and on-site engineer visits when necessary.
